BLANKET PLUS ORDER CONFIRMATION AND RETURN POLICIES
Order confirmations are automatically sent to the billing email address given by you during checkout. If upon placing your order online, you don't receive an email confirmation within a few hours please contact us immediately at 1- (708) 929-4668 or email firstname.lastname@example.org. Upon receiving your order confirmation via email please review all aspects of the order for data accuracy; you have 24 hours from the time you receive the order confirmation to make any correction to the items listed on the order.
If, after 24 hours, you wish to make any changes with respect to any of the items in your order, we will attempt to make the change, this depends on how far along your order is in the packing queue. If the order cannot be changed, your order will be processed as originally requested. Orders should not be considered changed, unless you receive a confirmation email from Blanket Plus outlining acceptance of the changes you requested. Upon receiving this email confirmation, you will be required to reply to the change order to verify your changes.
We want you to be completely satisfied with your purchases and shopping experience with Blanket Plus. Most of our products can be returned, however there are some exceptions. All Furniture, custom orders, personalized items, mirrors, wall art, items on sale, rugs and decorative pillows are non returnable. As well as some select brands including but not limited to: Sugarboo Designs, Regina Andrews, John Richard Collection, Made Goods, Mr. Brown are not returnable. You can find product specific return information on each product page under the returns tab, or you can feel free to email our customer service. For returns on all eligible tableware, accessories, and home decor that are not defective, we are required to charge a 25% restocking fee. Please contact us with any questions on whether or not the item you are interested in is a returnable item.
Accordingly, if you would like to exchange or return an item that does not fall into one or more of the categories discussed you need only request a Return Authorization (RA) number wiithin 7 days of order receipt.
To request a Return Authorization (RA) number please email email@example.com. Be sure to reference your order #.
After receiving your request, we will review the information and forward via email an RA number and instructions for returning the item. Please allow 24 hours for response from our team. If you do not hear from us in 24 hours please email firstname.lastname@example.org. Please note that if you ship an item back or refuse receipr of an item from the ground shipper without a return authorization number, the item will be returned to you and you will be responsible for any shipping fees that apply.
All items must be returned to the address we supply to you, in their original - unused- condition and in its original packaging. Be sure to pack your item exactly the way you received it to prevent any damages. If the item is damaged during transit or not received in original packaging, we can not refund the return. Accordingly, we recommend using an insured carrier. You are responsible for all shipping, additional freight/delivery surcharges and duties when returning items. Shipping charges are nonrefundable (with the exception of returns of merchandise which you initially received in damaged or defective condition).
Once the returned product is received it will be inspected within 5 days and a refund will be processed less any shipping and restocking fees. We offer free shipping on several of our items. If for any reason you need to return an item with free shipping, the refund you receive will be for the item price minus the standard shipping cost and less the 15-25% restock fee. Standard shipping costs are based on item prices as outlined within our shipping information. If you opt to exchange your free shipping purchase for another item that also had free shipping, a standard shipping charge will be added.
CANCELLING A CUSTOM ORDER:
You have 24 hours from the date the order was placed to cancel a custom order and to have the amount refunded to your credit card. After 24 hours, your custom orders are nonrefundable as we work hard to put things into production quickly.
CANCELLING AN ORDER THAT HAS ALREADY SHIPPED:
If you cancel an order that is already in transit to you, you will be charged all shipping and packing fees (regardless of whether they are listed as FREE). Shipping fees are caculculated by our shipper (UPS, USPS or FEDEX)
SHIPPING DAMAGES AND MANUFACTURER DEFECTS:
There are some things that are beyond our control and, sometimes, damage occurs during transit and/or manufacturing. Our manufacturers and carriers tell us that they handle your pieces with great care but it is important to understand that from time to time damages do occur. So when you receive an item, please take time to inspect it carefully for any damage that may have occurred in transit or may be a result of a manufacturer’s defect and contact us immediately by email at email@example.com. We will do our best to assist you in processing any damaged items.
In the unlikely event your item arrives damaged, please take photos of all damage to the packaging as well as the product, and let us know within 48 hours of receiving it. Specifically for freight shipments.
Note any and all damages on the paperwork with the driver at the time of delivery, for your claim to be accepted. Please carefully check your shipment for these issues before signing with the shipper. If you notice damages after delivery has been completed, you must retain all packaging for inspection by the freight carrier. If damage to the product or packaging is visually noticeable upon delivery, please refuse the shipment with the driver, note any details on the carrier's paperwork and contact us immediately.
Do not dispose of your packaging until a full inspection of your product has been completed and you're certain the item is in acceptable condition.
In addition, you should know that sometimes pictures of the packaging in which you received the damaged item also may be required by the carrier and/or the manufacturer. Please keep the original boxes and packaging the items came in (this includes the Fed Ex, UPS, USPS or other box the item(s) arrived in.)
Occasionally glass and mirrored items get damaged during shipment. Blanket Plus, Inc. and the manufacturer reserve the right to replace the glass or mirror. In these cases, you can contact us at firstname.lastname@example.org.
WHAT PRODUCT ISSUES ARE NOT CONSIDERED DEFECTIVE:
Many of our products are hand painted, antiqued, weathered, and distressed. These products, particularly wood and ceramic products, have many character differences, including but not limited to inclusions, grains, and knots and some color variations. Therefore, natural variations do occur and should be expected and are not considered damaged or defective. Also, because every computer monitor displays color differently, we cannot be responsible for variations between the actual product color and how it is displayed on your screen. As well, Fabric and leather based products that may have an odor is not considered a defect.